Thank you for your interest in Erborian products. Our website is unable to send any parcels outside the United States. To place an order for delivery to another country, we invite you visit our international website where you will find a full list of the countries where Erborian is available.

We are sorry that your order arrived incompleted or damaged. L'Occitane takes great care in packing our orders.

Please contact our customer care team at 866 464 3358 or at USCustomerService@erborian.com with your order number, details of the damaged or missing items, and any pictures you may provide, and we will investigate this matter further.

To track your order:

1. Click on your account in the top right corner. If you are logged in to your account, this will display as your name. If you are not logged in to your account, this will say “Register / Edit Account," and prompt you to log in.
2. Click on “My Order History” under the “My Orders” tab
3. Click on Track My Order under your order

Absolutely! L’OCCITANE understands that everyone wants to track their order, including our customers who prefer to check out as guests.

1. Click on “Register / Edit Account” on the top right corner (yes, even if you don’t have an account!) 

2. At the bottom of the window that pops up will be a section that says "Track My Order". 

3. Fill in the order number under "Track My Order" in the lower half of the box that pops up. You can find your order number in the confirmation email you received after placing your order. 

4. Fill in the email address you used to place your order. 

5. Click the "Track My Order" button. 

If the email address and order number are valid, you will be redirected to the Order History page where you can track your order.

We only deliver via USPS or UPS for standard shipping. We do not ship with FedEx. Unfortunately, we are unable to inform you immediately whether USPS or UPS will deliver your order. This is because we now choose the most efficient shipping method for your package on a case-by-case basis in order to ensure that you receive your package in a timely manner.